CAT Scale Company provides professional truck drivers with reliable, accurate, and certified weights through a cooperative relationship with our truckstop partners. We guarantee the highest quality at a fair price. We are committed to maintaining our number-one position in the industry through exceptional customer service, which enhances our outstanding image and reputation with professional drivers and a superior quality of personnel and equipment.

CAT Scale Company is growing rapidly and is looking to add a full-time Phone Technician to the team! Customer service is our top priority. This is an outstanding opportunity for an individual seeking to grow with a stable, family-owned company that offers a diverse range of responsibilities.

Responsibilities

• Provide outstanding customer service 100% of the time.
• Answer incoming calls from customers and log all resolutions.
• Troubleshoot questions regarding hardware, software, and network-related issues from customers throughout the United States and Canada
• Assigned special projects as needed
• Call the locations of CAT Scales throughout the United States and Canada to continue service and repairs as needed.
• Assist drivers in signing up for a Weigh My Truck account.
• Communicate with various departments within the CAT Scale Company.
• Escalate problems to the next level of support when necessary.
• Shift flexibility performing services for a 24/7 Help Desk

Work schedule will include (4) shifts 2pm-10pm and Sundays 8am-4pm

Requirements